FAQS

Why aren’t parking options showing online?

There is limited parking in support of Super Bowl LV. An “access code” is required to purchase Super Bowl LV parking permits. Access codes are distributed to specific groups by the NFL and are not applicable for General Fan parking permit sales. If you do not have an access code and require a parking permit, please contact your NFL representative.

Where do I find information regarding health and safety measures at Raymond James Stadium?

The NFL has partnered with the Centers for Disease Control (CDC) to develop some new protocols to help maximize your confidence, safety and comfort in coming to Raymond James Stadium. That information can be found here.

Is tailgating allowed in my parking location?

Tailgating is not allowed in NFL controlled lots. Please remember, you must have a ticket to the game to park in Super Bowl LV designated parking locations.

Are there different permits and costs associated with cars, sprinters, buses, etc?

Yes. Each vehicle type has a unique permit type and associated cost which are not interchangeable. Car permits will not work for limos, buses and vice versa.

What is an oversized vehicle? Where do I park if I have an oversized vehicle?

An oversized vehicle is a vehicle that does not fit in a standard size parking spot. This includes limousines, sprinter vans, minibuses and motorcoaches. Limited space is available in select parking locations.

How will I receive my parking permit once I’ve completed my purchase?

Most parking permits are print at home. You must print the parking permit and present it to the parking assistant when you arrive at the parking location. Treat this parking permit as you would money. Do not copy the parking permit, the barcode is only valid for one scan which is one vehicle entry.

Can the barcode be scanned from my Smartphone?

For Super Bowl LV, we do request that all print at home parking permits be printed and presented to the parking assistant upon arrival. Parking permits can be presented on a mobile device, but it is recommended that fans print their parking permit to be scanned at the entrance of the parking location. If the barcode will be presented on a mobile device, please have the screen at its brightest screen display setting.

Is my parking permit refundable or returnable?

All parking permit sales are final. Before purchasing parking permits, carefully review your event details, dates, times and ensure you have access to a printer to print your parking permits. Policies set forth by our clients, including venues, teams and garages; generally, prohibit ParkMobile from issuing exchanges or refunds after a permit has been purchased. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to the permits you purchased.

I am an international customer; how do I purchase permits?

If you live outside of the U.S., you are welcome to go online to make your purchase. If you would like assistance, please call 866-715-7210 and a customer service representative will gladly assist you with your order.

Are shuttles available from my parking lot?

There are no shuttles from any of the parking lots to the stadium.

What time do the parking locations open and close?

General Fan parking lots open at 1:30 PM ET and close at 1:00 AM ET (February 8). Overnight parking is not available. Vehicles must be removed from the parking location by 1:00 AM (February 8). Failure to do so will result in the vehicle being towed at the owner’s expense.

We are taking a Taxi, Uber or Lyft to the game, where can we be dropped off?

Those utilizing Uber, Lyft or taking a taxi will be dropped off and picked up in Orange Lot 13.

I require a disabled parking space. Can I still purchase a permit?

Certainly! ADA (Americans with Disabilities Act) parking is offered in select parking locations. A state-issued ADA tag must accompany your ADA parking permit and the person to whom the tag is issued must be present in the vehicle. Details of your placard are required at the time of purchase. Once you have purchased an ADA parking permit, you will be contacted to confirm your placard details and determine your needs once parked. The Mobility Assistance Team will be onsite on Gameday and available in the ADA parking ramp to assist anyone with mobility needs get from their vehicle to their seat.

Is there a Will Call option for my parking permit order?

All parking permits are print at home. If you need further assistance with delivery of your parking permit order please email sbtransportinfo@gmail.com or call 866-715-7210.

What do I have to do once I receive my print at home parking permit?

Once you have received your confirmation email, it will include a link to View/Print your parking permit. Click on that link and print at your convenience. You are ready to go! Parking permits do not have to be printed in color.

How long will it take to receive my parking permit using the print at home option?

Your confirmation email, with the link to directions and your ePermit, will arrive immediately. We ask that you also check your junk or spam mail folder for this email. Should you not receive any emails prior to the event, please contact our customer service center immediately at 866-715-7210 so that we may re-send your ePermit.

Can I resell my parking permit to another attendee?

While your parking permit is transferable to another customer, a strict anti-scalping policy in effect for Super Bowl LV. You may sell your permit for face value and any orders found that violate this policy will be subject to cancellation. Do not copy the parking permit, the barcode is only valid for one scan which permits one vehicle entry.

Do you accommodate RV parking?

RV parking is not available for purchase. Please visit www.tampabaylv.com for more information.

How can I receive driving directions?

All parking permit orders will include directions to the parking location on the print at home parking permit or the back of the printed placard. Please turn off your GPS when arriving at the stadium. A traffic management plan is in effect and failure to follow the approved routing instructions may result in severe delays.

What are the fan service hours?

Fan service representatives are available twenty-four hours a day 7 including holidays. We can be reached toll-free at 866-715-7210 or email us at superbowl@parkmobileglobal.com.

Why can I only purchase a limited number of permits?

Parking is limited around Raymond James Stadium we strongly encourage fans to carpool. In addition, this policy discourages unfair parking permit buying and selling practices. All large quantity permit orders will require management approval. Please email sbtransportinfo@gmail.com for assistance with a large quantity order.